FAQs

Before an individual can be assigned either a physical or virtual credential, your subscription must be up to date. A Qualified Employee is either:

1. Your employee or contractor who has already been issued a valid CEAS Standard (plastic) Card or
2. A newly designated assignee who has completed the required documentation to receive a credential, which includes:
   1. Has provided a name and valid email address, and
   2. Has provided a headshot (passport type) photograph of themselves, and
   3. Review and acknowledgment of the CEAS Program Orientation,

Only one (1) CEAS Credential can be held at a time. If you wish to assign a Virtual Card to a CEAS credential holder, your previously issued credential (physical or virtual) will automatically be deactivated upon assigning a new Virtual Credential.  All newly issued Virtual Credentials will now be issued using the CEAS Mobile ID App. (If you wish your credentials to be issued as an email attachment you must contact CEAS Support)

For your convenience, your CEAS Standard (plastic) credential has been pre-converted to Virtual. If you wish to keep your physical CEAS Standard Card, please refer to Re-issue my CEAS Standard Cards.

1. 1. From your credential management screen, you will note that your CEAS Standard cardholders will automatically show under the Virtual Credentials tab. Each should have an empty checkbox and a Status of "Pending."
      Note: Anytime you do not see a checkbox next to the name of your assignee(s), one or more of the end-user requirements have not been met (email address, has not acknowledged the Program Orientation, etc.)
   2. Under Select Cardholders, tick the checkboxes for the employee(s) you wish to send virtual cards, and click Next. (Note: every credential holder check box ticked will expire on the same date that you will select in the next step)
   3. Set the Credential Expiration date for your cardholder Recipients identified at the bottom of the screen, the default is 365 days or your subscription end date. (refer to Setting Virtual Credential Expiration Date). Click Send. You must click Send to send an invitation.
   4. After clicking Send, you will be taken to the Distribution Summary screen to review all recipients who received an email invitation to download the CEAS Mobile ID App.

   Note: BNET cannot verify the end user's receipt of the Mobile App invitation; please use internal protocols to verify.

Important Note:

• FLEX CARDS MAY NOT BE ASSIGNED AS VIRTUAL CREDENTIALS.

Expiration Dates play an important role in determining how to assign your credentials, outlined below are the differences between expiration dates of physical (plastic) CEAS Credentials and Virtual Credentials.

Plastic CEAS Standard Card:  Standard Cards expire two years from issuance (up to your subscription expiration/renewal date).  A Standard Card cannot be reassigned to anyone else in the company unless deactivated by the Coordinator.  Any reissued Card will have the same expiration as your subscription expiration date.  Standard (plastic) credentials may take up to two (2) weeks to arrive.

Virtual Credentials are different; the Company Coordinator can set a Virtual Credential expiration date upon issuance for selected periods.  This allowing Virtual Credentials to be assigned for short-term response or up to one year and can be reassigned to the same individual after expiration.   ONCE A VIRTUAL CREDENTIAL IS SENT, IT CAN NOT BE REASSIGNED UNTIL IT EXPIRES OR IS DEACTIVATED BY THE COORDINATOR. Other benefits are that Virtual Credentials can be issued in place of Flex Cards and are a better form of identification than the non-photo Flex Card. Click the link to learn more about Setting Virtual Credential Expiration Dates.

For Example, suppose your subscription Tier allows you ten (10) credentials, and you assign them all as plastic CEAS Standard cards, leaving no slots left for you to assign new credentials, virtual or otherwise.  The only way to issue more credentials would be to deactivate and reassign cards or increase your Participation Tier.

Once a Virtual Card has been assigned, the card "status" will display as "Pending." Before the credential can be sent to the end user, the credential expiration must be set. Credential expiration can be set by clicking the Virtual Credentials tab from the Card Management screen, ticking the boxes to the left of the name(s) you wish to set, and clicking "Next."

PLEASE NOTE: Individuals you selected will all have the same expiration date. Credentials with different expiration dates must be selected separately. On the Credential Expiration screen, you will note the default of 30 Days; by clicking the dropdown arrow, you have the option to select a variety of expiration periods up to the date of your subscription expiration; after selecting an expiration, click "Send" and your assignment is complete.

1. If you wish to assign different expirations, for Example:
   From the Virtual Credentials tab, assume you have 5 different "Pending" Virtual Credential holders and wish their credentials to expire on different dates, e.g.:
   i. Joe Smith 7 days
   ii. Karen Jones 30 days
   iii. Andre Lawson 30 days
   iv. Sharon Wong 40 days
   v. Ernest Harper 40 Days
   Their expirations must be set and sent individually according to their desired expiration date.
2. Starting with Joe Smith, select him by clicking the checkbox to the left of his name, and click "Next." Set the expiration for Joe Smith's credential by clicking the expiration date dropdown and selecting "7 Days", then clicking "Send."
3. Return to Card Management and Select Karen Jones and Andre Lawson (both are set to expire the same day) by checking the checkboxes to the left of their names and clicking "Next." Set the expiration date (the default is already set to 30 days.), then click send.
4. Next, select Sharon Wong and Ernest Harper by checking the checkboxes to the left of their names and clicking "Next." Set the expiration date to 40 days, then click send.

If you are an existing program Participant and have the availability to assign a new credential holder (you haven’t reached your maximum allotment of credentials), follow the steps below:

From the Card Management screen:

1. Click the Assign Cards button
2. Select Virtual Credential.
3. Complete the required information for any new Assignees. Be sure to enter an accurate email address, as this is where the Virtual credential will be sent.
   Note: If you wish to add many new Credential Holders at once, you can use the Bulk Upload tool by selecting the "Bulk Add from Text or Excel" tab
4. Once the information is completed, the new assignee will receive an email link to the CEAS Program Orientation.
5. The prospective credential holder must acknowledge reviewing the orientation document (unless they already hold a CEAS physical Credential).
6. Coordinators can upload a headshot image of the end-user, but it is no longer required.
   Note: If no image is present after registering, app users must click “Update Portrait” to upload a headshot or take a “selfie” image with their camera.  Without an image, the credential will not be displayed.

7. Select the Virtual Credentials tab from the Card Management screen.
8. A check box should appear next to the name of each Qualified Employee. Tick the box(es) of those to whom you wish to assign Virtual Credentials. Click Next.
9. Set the Credential Expiration date for your cardholders (refer to How to Set the Expiration Date on a Virtual Credential?). Click Send.
   The end-user will receive an invitation and a link to download the CEAS Mobile ID App. They must complete the registration and upload a headshot if one is absent. Once completed, the user can view their credentials using the password they created during registration.

IMPORTANT: ONLY ONE CREDENTIAL CAN BE HELD AT A TIME.  ASSIGNING A VIRTUAL CREDENTIAL TO AN INDIVIDUAL WHO ALREADY HAS A PHYSICAL (PLASTIC) CREDENTIAL WILL CAUSE THE PHYSICAL CREDENTIAL TO BE DEACTIVATED FROM THE SYSTEM. 

When a new company subscribes to the CEAS Program, they will FIRST:

• Complete the online enrollment application and provide the required documentation (Participation Agreement, Insurance Certificate), make payment, and be APPROVED by the CEAS Administrator.

Once ready to assign personnel, the Company Coordinator must compile a list of prospective credential holders (Assignees) along with their email address and passport type (headshot) image for each (Assignees can be uploaded individually or via the bulk upload feature).

Once the upload is complete, the Company Coordinator can choose to assign a plastic CEAS Standard Card or Virtual credential.

To Assign a new CEAS Virtual Credential:

1. From the Card Management screen, click the Assign Cards button
2. Select Virtual Credential and click Next.
3. Complete the required information for the credential holder.
4. Review Assignment for accuracy and either Cancel or Submit.
5. The prospective Credential Holder will be sent a Program Orientation document that they must attest to reading.
6. Click Upload Image with a jpg headshot image of the intended credential holder, or if an image is not immediately available, from the All Cards tab, click Missing Images and select the credential holder’s name from those showing a red colored X beneath image.
7. Once the CEAS Program Orientation is acknowledged by the credential holder, the Virtual Credential can be issued by Selecting the Virtual Credentials tab and selecting Next.
8. Check the individual name(s) to send (issue) a Virtual Credential. Click Next and click Send.

Upon or near the expiration of your physical (plastic) CEAS Card(s), you can replace them with a Virtual Credential(s) for any or all of your qualified employees.

Once your renewal has been processed and approved: See Assigning Virtual Credentials to an active Physical (plastic) CEAS cardholder for detailed process steps.

CEAS Vehicle Dashboard Placards are available only to Virtual Credential holders and are intended for use during periods of declared restricted travel.  Placards display on a standard 8.5 x 11 letter-sized paper.  If the jurisdiction you wish to travel in declares essential travel only, CEAS credential holders should print and display the placard on their windshield while driving.  Placard holders should also have their CEAS credentials while displaying the placard.

Placards are automatically sent with Virtual credentials; they can be printed on a local or home printer.