Frequently Asked Questions and Answers
Before contacting CEAS Support, please check out our most Frequently Asked Questions for answers to the most commons questions you may have.
When ordering physical CEAS ID Cards, the CEAS system is a first-in, first-out system. You can check the status of your card printing by logging into your account and viewing the “Status” of each cardholder in the Card Management tab. If the status indicates “printing” this means your cards are still being processed in the print queue. If the status indicates “printed” it means your cards have been printed and have been shipped or are in the process of being shipped.
You cannot assign cards to employees until your application has been approved (see “Getting Approved”). Once approved, the Company Coordinator will receive an email with a log-in to the CEAS card management portal, where you can begin to upload your cardholders.
You will need the addresses of your company facilities you wish to be able to access. For each employee you will need the employee name, email address and headshot photo
All required documents must be received by BNET. Documents can be emailed to [email protected], with the words “CEAS ENROLLMENT DOCUMENTS” in the subject line.
The CEAS program requires the submission of the following documents before your account can be approved:
- The program Participation Agreement must be signed by a corporate officer (this and additional instructions were sent to you when you submitted your application)
- A certificate of commercial liability insurance - download SAMPLE CERTIFICATE OF LIABILITY INSURANCE
Certificate holder: Business Network of Emergency Resources, Inc., 34 First Street, Suite 3, Fulton, NY 13069
- Form of Payment - Check or credit card (fastest) are accepted. Credit card information can be emailed on the form provided with your application acknowledgment
Payment can be made by check or credit card (fastest). Credit card information can be submitted by completing the form in the email send to you following the receipt of your application or by calling CEAS Support at 888-353-2638.
Unfortunately, during emergencies we cannot expedite card delivery at this time. During normal business conditions, cards can be expedited by providing CEAS Support with a FED EX or UPS overnight number.
CEAS Cards are delivered to the address of the individual designated as the the Shipping Contact in the Coordinators/Contacts tab. The Shipping Contact will be displayed in the “Account Coordinators” tab. You can change where cards are delivered by clicking “manage” next to the shipping coordinator and editing their address to the location you want your cards shipped to. This can be changed back later.
Companies are allotted 25% of the employee total reported in their application.
Flex Cards will be phased out as part of the introduction of Virtual CEAS Credentials
Companies can assign 15% of their total reported employee allotment as Multi-Facility Cards. Multi-Facility Cardholders can access all participating company facilities.
Attn: Massachusetts and Rhode Island participants. Your jurisdiction does not use Multi-Facility cards. Your Standard Card or Flex Card can be used for access to multiple company facility locations.
Multi-Facility Cards will phased out as part of the introduction of CEAS Virtual Credentials.
All Area Access must be approved by the government jurisdiction. In general, All Area Cards are issued to specific specialized businesses.
All Area Access Cards will phased out as part of the introduction of CEAS Virtual Credentials.